Privacy Policy

1. Introduction

HireMiles (“we”, “us”, or “the Company”) is committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms and Conditions and any other referenced documents) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By visiting or using our website or mobile application, you agree to the terms described in this Privacy Policy.

 

2. Information We Collect From You

We collect and process the following types of data about you:

a) Information You Provide

This includes information you provide by:

• Filling out forms on our website or app.

• Contacting us by phone, email, or otherwise.

• Searching for products or services.

• Participating in social media functions, promotions, surveys, or competitions.

• Reporting problems on our site.

This information may include:

• Full name

• Address

• Email address

• Phone number

• Financial and payment details

• Personal description or photograph

• Content from your social media accounts (if shared)

b) Information We Collect Automatically

During your visits to our website or app, we may automatically collect:

• Technical information such as IP address, browser type, and operating system.

• Login data and device information.

• Details about your visit (URLs, clickstream data, date/time, pages viewed, download errors).

• Location data (if enabled on your device).

c) Information From Third Parties

We may receive information about you if you use:

• Other websites or services operated by HireMiles.

• Partner services including technical, payment, and delivery providers, advertising networks, analytics providers, and credit reference agencies.

We will inform you when we collect data from third parties and explain the purpose of its use.

3. Purposes for Using Your Personal Data

We use your data for the following purposes and rely on the lawful bases listed below:

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4. Change of Purpose

We will only use your personal data for the purposes for which it was collected. If we need to use it for another purpose compatible with the original one, we will notify you and explain the legal basis.

If we process your data for an unrelated purpose, we will inform you and obtain your consent when required by law.

5. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide a better browsing experience and improve site performance.

For detailed information on our cookie usage, please refer to our Cookie Policy.

6. How We Use Your Information

We may use the information we collect for the following purposes:

• To fulfil our contractual obligations and provide requested services.

• To notify you of service updates, promotions, or policy changes.

• To improve site functionality and customer experience.

• To deliver targeted advertisements and marketing communications (only with your consent).

• To ensure safety, prevent fraud, and maintain business operations.

7. Disclosure of Your Information

We may share your data with selected third parties including:

• Business partners, suppliers, and subcontractors (for service delivery).

• Advertising networks (to serve relevant ads).

• Analytics and search engine providers (to optimize our website).

We may also disclose your information:

• If we sell or acquire a business or assets.

• If HireMiles or its assets are acquired by a third party.

• To comply with legal obligations, enforce our terms, or protect our rights and safety.

8. Data Security and Storage

All personal data is stored securely on encrypted servers. Payment transactions use SSL encryption for protection.

You are responsible for keeping your password confidential and not sharing it with anyone.

While we strive to protect your data, please note that transmission over the Internet is not completely secure. Once we receive your data, we apply strict procedures to prevent unauthorized access.

9. Data Retention

We retain your personal data only as long as necessary to:

• Fulfil the purposes for which it was collected.

• Meet legal, accounting, or reporting requirements.

We determine retention periods based on:

• Data type and sensitivity.

• Potential risk of unauthorized use.

• Legal requirements and business needs.

10. Your Legal Rights

Under data protection laws, you have the right to:

• Request access to your personal data.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data where applicable.

• Object to processing based on legitimate interests.

• Request restriction of processing.

• Request data transfer to another service (data portability).

• Withdraw consent at any time (where applicable).

If you wish to exercise any of these rights, please contact us directly.

No Fee Usually Required

You will not need to pay any fee to exercise your rights. However, we may charge a reasonable fee if your request is repetitive, excessive, or unfounded.

Verification of Identity

We may request proof of identity to confirm your right to access your data before processing your request.

Response Time

We aim to respond to all valid requests within one month. For complex or multiple requests, this period may be extended. If so, we will notify you accordingly.

11. Changes to This Policy

Any updates or changes to our Privacy Policy will be posted on this page. Where appropriate, we will notify you via email. Please check this page regularly for updates.

12. Contact Us

Questions, comments, or requests regarding this Privacy Policy should be directed to our Data Protection Officer:

HireMiles Minibuses 
📍 Office 14209 182-184 High Street North, East Ham, London, England, E6 2JA

📧 Email: contact@hiremiles.co.uk

🌐 Website: https://hiremiles.co.uk

If you are unsatisfied with our handling of your personal data, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at contact@hiremiles.co.uk
However, we encourage you to contact us first to resolve any concerns.